How to re-download Xpadder when email has changed ?

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larsanja.dalgashave
Posts: 4
Joined: 25 Sep 2011, 15:01

How to re-download Xpadder when email has changed ?

Post by larsanja.dalgashave »

Dear Jonathan/All.

I bought Xpadder in 2011, and I still have the PayPal invoice, but I no longer have access to the email account used back then as I have changed internet provider in 2016.

How can I re-download Xpadder ?

Thanks a lot in advance.

Kind regards.

larsanja.dalgashave
Posts: 4
Joined: 25 Sep 2011, 15:01

Re: How to re-download Xpadder when email has changed ?

Post by larsanja.dalgashave »

Dear Jonathan,

Any help appreciated, please ?

Thanks in advance.

Kind regards

Errol
Xpadder Xpert
Posts: 294
Joined: 02 Oct 2011, 19:48
Location: Strange Place
Contact:

Re: How to re-download Xpadder when email has changed ?

Post by Errol »

Please send a message by email to jonathan@xpadder.com with all the necessary information including a snapshot of your PayPal invoice. Include your previous email that was used at the time of purchase. In the email let Jonathan know that the new email you're now using is e.g. xxx@yyymail.com
Hope that can help you a bit.

larsanja.dalgashave
Posts: 4
Joined: 25 Sep 2011, 15:01

Re: How to re-download Xpadder when email has changed ?

Post by larsanja.dalgashave »

Thanks Smiley. It is really nice of you.

I wrote to Jonathan exactly as you outline with all documentation 4 days ago but have received no answer so far, so I am a bit stuck :cry: .

Kind regards.

Jonathan
Xpadder creator
Posts: 1639
Joined: 24 Aug 2009, 11:33
Location: England
Contact:

Re: How to re-download Xpadder when email has changed ?

Post by Jonathan »

If you head to https://xpadder.com and enter your new email address you will receive a new "key" link.
There is a secure message system on your new key page where you can provide your original details and I can update your account.

larsanja.dalgashave
Posts: 4
Joined: 25 Sep 2011, 15:01

Re: How to re-download Xpadder when email has changed ?

Post by larsanja.dalgashave »

Thank you so much, Jonathan! Your help is highly appreciated.
I have sent you a message using the described way incl. old email, new email, PayPal date, and PayPal ID.
Kind regards.

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